Last Updated: [2024.10.31.]

At Ajax Town, we are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines how we handle shipping for purchases made through our website at [www.ajax.town].

 

1. Processing Time

• Order Processing: Orders are processed within [1-2 business days] of receiving payment. Orders placed after [cut-off time, e.g., 3 PM] on Fridays or on weekends and holidays will be processed on the next business day.

• Order Confirmation: Once your order is shipped, you will receive an email with tracking details.

 

2. International Shipping

We offer international shipping to select countries. Rates and delivery times vary by location and will be calculated at checkout. Please be aware that additional customs fees or import duties may apply and are the responsibility of the customer.

 

3. Tracking Your Order

Once shipped, you will receive a tracking number by email, which you can use to monitor the status of your delivery. Tracking updates are provided by the carrier and may take up to [24-48 hours] to update in some cases.

 

4. Shipping Restrictions

We currently do not ship to [excluded locations, e.g., P.O. Boxes, APO/FPO addresses, or certain countries]. Orders with restricted addresses may be canceled or delayed.

 

5. Delayed or Lost Packages

While we strive for timely deliveries, unforeseen delays may occur due to factors outside of our control. If your package is significantly delayed or appears lost, please contact our customer service team at [info@ajax.town]. We will work with the carrier to resolve the issue.

 

6. Damaged or Incorrect Items

If your order arrives damaged or is incorrect, please reach out to us within [7 days] of receiving the item. Provide us with your order number and photos of the damage or incorrect items. We will arrange for a replacement or issue a refund.

Contact Us For any questions or concerns regarding shipping, please contact us at [info@ajax.town].